Return and Refund Policy

At Yumn Era, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your options.

1. Eligibility for Returns
We accept returns and exchanges under the following conditions:

• The item must be unused, unwashed, and in its original packaging.
• The return request must be made within  7 days of receiving the product.
• The item must be in the same condition as when it was delivered, with all original tags and labels attached.

2. Non-Returnable Items
Certain items cannot be returned. These include:

• Products that have been worn, washed, or altered.
• Sale or clearance items.
• Gift cards or promotional items.
• Custom or personalized orders (unless defective or damaged).

3. Return Process
To initiate a return, please follow these steps:

1. Contact Us: Send an email to [arhamhafeez9757@gmail.com] or call us at [0314-6261650] with your order number, a description of the issue, and images of the item (if applicable).
2. Approval: Once we receive your request, we will assess the eligibility of the return and respond with further instructions.
3. Shipping the Item: If approved, ship the item back to us using a trackable shipping service. You will be responsible for paying for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or defective product).
4. Return Address: [Return Address will be sent after reviewing the issue].

4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and applied to your original method of payment within [insert time frame, e.g., 7-10 business days].
• Shipping fees are non-refundable unless the return is due to a mistake or defective item.
• If the item is not eligible for a refund, we will return it to you at your expense.

5. Exchanges
We offer exchanges for eligible items. If you wish to exchange an item for a different size or product:

• Contact us within 7 days of receiving your order.
• If the requested exchange item is available, we will process the exchange after receiving the original item.
• Additional shipping charges may apply for exchanges.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at  arhamhafeez9757@gmail.com with your order number and photos of the damaged product. We will work to resolve the issue by offering a replacement, refund, or store credit.

7. Late or Missing Refunds
If you haven’t received a refund yet:

• First, check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank, as processing times can vary.
• If you’ve done all of this and still have not received your refund, please contact us at arhamhafeez9757@gmail.com/0314-6261650.

8. Shipping Costs for Returns
You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our mistake (e.g., incorrect or damaged item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Cancellations
Orders can be canceled within 24 hours of placing the order. Once the order has been processed and shipped, it cannot be canceled. In such cases, you will need to follow our return process once the item has been delivered.

10. Contact Information
If you have any questions or concerns regarding your return or refund, please contact us at:

Yumn Era
arhamhafeez9757@gmail.com

0314-6261650
Multan, Pakistan